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Complaints

We take complaints seriously and aim to resolve them quickly and fairly.

How to complain

Please email complaints@wintheweekcomps.com with your account email and details of the issue, including any competition reference.

What happens next

  1. We acknowledge your complaint within 3 working days.
  2. We aim to give a full response within 14 days.
  3. If you're not satisfied, you can ask for the complaint to be escalated to a senior member of the team for a final review.

Independent dispute resolution

If we can't resolve your complaint and our internal process is exhausted, you may refer it to a certified alternative dispute resolution (ADR) provider. We are willing to use the Centre for Effective Dispute Resolution (CEDR). You can also contact the Citizens Advice consumer service (Trading Standards). Complaints about our advertising can be made to the Advertising Standards Authority (ASA).

We keep a record of all complaints and how they were resolved as part of our commitment to the DCMS Voluntary Code of Practice for prize draw operators.