How to ask Win the Week to delete your account and personal data, what we remove, and what we must keep.
Who this applies to
These steps apply to your Win the Week account, operated by WINTHEWEEKOFFICIAL LTD (company no. 17328588).
How to request deletion
You can request deletion of your account and personal data in either of these ways:
In the app / on the website: sign in, go to Account settings and use Close account. This closes your account and stops all future entries and marketing.
By email: email hello@wintheweekcomps.com from your registered email address with the subject “Delete my account”.
We action verified requests within 30 days and confirm by email when it's done.
What we delete
Your personal profile data — name, date of birth, postal address, contact details, marketing preferences, saved account settings, and any device push-notification subscriptions — is deleted or anonymised.
What we must keep, and for how long
Some records are retained because the law requires it or to meet regulatory obligations. We keep them in a restricted form (used only for those obligations, not for marketing) and delete them once the retention period ends:
Transaction & entry records (orders, payments, competition entries, refunds/credit) — retained for around 6 years to meet UK financial and tax record-keeping requirements.
Responsible-play & audit records (e.g. self-exclusion, age/eligibility and prize-verification evidence) — retained as needed to meet our responsible-operator and audit obligations.
Card/payment details are never stored by us — card payments are handled by our external payment provider.
See our Privacy Policy for full detail on how we handle your data, or contact us with any questions.