Terms & conditions
The rules that apply to using Win the Week and entering our competitions.
1. Eligibility
You must be 18 or over and resident in the United Kingdom to open an account or enter any competition. We may ask you to verify your age and identity, and we verify every winner before releasing a prize. Entries from anyone under 18 are void and will be refunded.
2. Entries & the free route
Every public competition is offered with two entry routes with EQUAL ODDS: a paid entry (which requires answering the skill question) and a free postal entry route that is neither more expensive nor less convenient. The free route is available for every public competition and is set out on our Free Entry page. From time to time we also run private, invite-only competitions: these can only be entered by invitation using an access code, have no skill question, and have no postal entry route. Each competition's page states how it can be entered, and shows its significant conditions before you enter: the closing date, that it is 18+ and UK-only, any per-person entry limit, how the winner is selected, and the prize (including any cash alternative). Entries are final once a competition closes.
3. Payments
Payments are processed by our external hosted checkout provider; your card details never touch our servers. All amounts are in pounds sterling.
4. Your right to cancel
A paid entry is a service that is fully performed once your entry is registered into the competition. At checkout you ask us to enter you immediately and acknowledge that you then lose the 14-day right to cancel under the Consumer Contracts Regulations 2013. Until your entry is registered you may contact us to cancel.
5. Draws & winners
Every competition is drawn using a published, provably-fair method (commit-reveal randomness) over an immutable, audited entry log, and the result can be independently verified. Winners are contacted within 24 hours using the details on their account. We may publish a winner's first name, the initial of their surname and the audit reference for transparency; anything more is only with the winner's consent.
6. Prizes & fulfilment
Prizes are delivered to UK addresses only. Where a cash alternative is offered it is stated on the competition. Vehicle prizes are supplied without insurance or road tax, which are the winner's responsibility, as disclosed on the competition. If a winner cannot be contacted within 28 days despite reasonable attempts, the competition is cancelled and every entry is resolved under section 7, by refund or site credit; we may run the competition again at a later date. Competition winnings are not treated as taxable income in the UK, but winners are responsible for any tax arising from their own circumstances.
7. Guaranteed draws & cancellation
Competitions that draws are guaranteed and will be drawn regardless of the number of entries sold. We will only cancel a competition for genuine legal or force-majeure reasons. If a competition is cancelled, the default remedy is a refund to your original payment method; you may instead choose site credit. Any site credit you had spent is restored as credit. Free postal entries, for which nothing was paid, are voided.
8. Responsible play
We are committed to player protection. You can self-exclude or close your account at any time in your account settings. Support is available at GamCare and BeGambleAware, and we operate in line with the DCMS Voluntary Code of Practice for prize draw operators.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited under law (including your statutory rights under the Consumer Rights Act 2015). Subject to that, we are not liable for delays or failures outside our reasonable control.
10. Complaints
If something goes wrong, please see our Complaints page. We aim to acknowledge complaints within 3 working days and respond fully within 14 days, and we will engage with a certified alternative dispute resolution provider if needed.
11. Company & contact
These competitions are promoted and operated by WINTHEWEEKOFFICIAL LTD, a company registered in England & Wales (company number 17328588, private limited by shares), registered office 5th Floor, 167-169 Great Portland Street, London, W1W 5PF
